QA Audit for the IT service team
Our team provided QA Audit services for a software development company that aimed to ensure the best quality of product delivery. We focused on elevating the testing structure, workflow clarity, and cross-team collaboration. As a result, our team created a detailed report with recommendations on how to boost the QA team.
Software Development
About the project
As part of a broader Quality Assurance audit services initiative, the software development team engaged our expertise to assess and improve QA processes across active projects. With an increasing workload, they needed expert input to uncover inefficiencies. And so, our custom software audit focused on testing methods, collaboration between development and QA specialists, and which tools could support task visibility and accountability.
Client's needs
When discussing the details of our Compliance and Audit services, our client wanted a clear view of what was working well, alongside practical insights into what could be optimized. Overall, our task was to create a clear QA Audit report with actionable recommendations to help the team deliver better and faster results. And we were happy to take on the challenge.
Key Requirements
More specifically, our team was assigned the following:
- Review current testing methods to ensure they support product goals and quality requirements.
- Evaluate how QA and development teams collaborate across sprints.
- Assess bug tracking and resolution processes to spot inefficiencies or delays.
- Identify process gaps and offer workflow improvements that boost clarity, speed, and test coverage.
What did we do?
Aimed at ensuring the delivery of flawless software quality, we reviewed current processes and identified improvement areas according to UX standards and best practices.
Testing Practices
We looked closely at how testing was integrated into the development process, particularly under time constraints. Our focus was on whether key testing types (like regression and confirmation testing) were systematically planned and executed. We assessed how well edge cases were handled and whether the overall test coverage aligned with the product’s risk profile.
Bug Discovery
Our team analyzed the typical timeline for bug identification within the sprint lifecycle. We explored how bugs emerged in development and later in staging, and how their timing affected resolution speed and release predictability. We also examined how testing was accounted for in sprint planning and ensured that there was enough buffer for high-quality QA work.
Jira Workflow
We evaluated the client's Jira board setup to see if it supported efficient task management. Our review focused on how well-defined the board statuses were, whether they reflected the actual development lifecycle, and how consistently ticket details were documented. We looked for missing priorities, vague descriptions, and gaps in ticket metadata, which can slow down bug resolution and create friction between developers and QA.
Team Collaboration
We reviewed how communication was managed across the QA and development teams, especially around handoffs, blockers, and test results. And we were glad to find out that the environment supported fast and constructive feedback, as well as collaborative problem-solving. As a software development team ourselves, we know that communication is the basis of any problem-solving process.
Business impact
As a result of our Quality Assurance Auditing & Consulting, our client’s team now has a checklist on what can be improved, alongside practical tips on how to do it. They are now able to significantly reduce late-stage bug discovery and improve sprint predictability, as well as optimize the overall development process.
Regular software audit services purchase is an investment, not a cost
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OverlapWorking with the Inforce team on our mobile travel app project has been exceptional. Taking into account the limited budget, they did a great job of creating a landing page to estimate the demand.
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