Upgrading CRM for ERP Leader

Our team helped Pentagon 2000 to optimize .NET-based CRM system and implement new features while fixing bugs. As a result, the performance became more stable, the user experience clearer, and it scales with the growing operational demands.

Software Development

About the project

Pentagon 2000 is a leading software development company that builds ERP systems for the aerospace, defense, and electronics industries. The existing CRM system started to show less performance as the business grew. To stay ahead, the software provider needed to optimize performance, eliminate bugs, and enhance UI/UX to serve internal clients better.

Client's needs

Our main challenge was to support and maintain their CRM system, which was holding the growth back. Their goal was to manage a complicated architecture. They needed a trusted partner to stabilize the platform, simplify the logic, and bring the user experience up as their business expands.

Our approach

We took the role that went beyond basic support and took full ownership of CRM optimization. The focus of our full-cycle .NET development services was to simplify the workflows and make the platform easier for teams to use and maintain.

Stabilizing system behavior

We focused on eliminating recurring bugs and refining existing features that were slowing down the whole workflow. The contribution was our deep expertise in C#, .NET, and MVC. Our team rebuilt CRM logic and optimized SQL queries to improve data processing speeds and reduce the complexity of the previous architecture.

Performance improvement and system stabilization

A key focus of the project was improving the CRM’s UI/UX. On the backend, we used ADO.NET, SQL Server, and Entity Framework to optimize data flows and reduce load times.

On the frontend, the interface was redesigned for better responsiveness and clarity. It became easier for teams to navigate, and internal adoption didn’t interrupt the whole workflow.

Alongside this, we ensured that the platform remained stable during all optimization processes and prepared it for future growth.

Business impact

We reworked the CRM system’s architecture and adjusted the backend logic to reach more efficient workflows and minimize potential failure points. The platform is now equipped to handle growing data volumes and simply integrate with future tools as the Pentagon 2000 continues to grow with smart solutions.