HealthTech CRM Revitalisation

We focused on stabilizing and enhancing the existing HealthTech CRM system to ensure better performance, maintainability, and long-term reliability. To achieve this, our team provided product development support, system administration, and DevOps services.

HealthTech

About the Project

The CRM system that was already in development when we joined and had not been updated for a year due to the absence of an assigned developer. As a result, technical debt had accumulated, and system performance and stability were at risk. Our role began at a critical stage when support, optimization, and debugging were urgently needed.

Client’s Needs

The client needed dependable HealthTech product development support. Their priorities included fixing existing issues and solving new problems, updating and rewriting outdated code using modern technologies, and making sure that sensitive financial data was handled securely. They also required help with deploying a web server application into production, keeping the system updated regularly, and managing the overall infrastructure through effective DevOps practices.

What did we do?

We utilized .NET, MSSQL, WinForms, and MySQL to develop and maintain the CRM system. This tech stack also supported the secure management of all stored data, including sensitive financial information.

Code Modernization

Our team replaced ADO.NET with EF Core throughout the application. This transition improved overall system performance and made the codebase much easier to maintain.

Debugging and Optimization

We identified and resolved existing issues, including problems with raw SQL queries. Working with financial data required precision and patience, so we approached every fix with extreme caution and thorough testing.

Web Server Deployment

Deploying a web server application into production was one of the most complex tasks. We researched the client's preferred cloud services, selected a suitable option, and completed the deployment by downloading and running the code directly on the machine.

DevOps and Monthly Updates

We introduced a structured update process. Monthly releases included new features and bug fixes, helping the client resume a consistent product development cycle that had been missing for over a year.

Business impact

Our work helped the client regain control of their CRM system after a long period of stagnation. The codebase became more stable and easier to manage. System performance improved significantly, and deployment processes became more secure and reliable. Monthly updates reestablished product momentum and allowed the team to respond quickly to user needs.

The most importantly, the improvements ensured the CRM system could continue to support the business effectively in a sensitive and highly regulated industry.